1. Introduction
This Privacy Policy explains how Aurelia Haven (“we”, “our”, or “us”) collects, uses, and safeguards your personal information when you visit our website, make a reservation, or stay with us at the resort.
2. Information We Collect
We may collect the following types of information:
- Contact details: name, email address, phone number.
- Booking details: stay dates, room type, number of guests, special requests.
- Payment information: processed securely via our payment partners.
- Website usage data: pages viewed, device information, and browser type.
3. How We Use Your Information
We use your information to:
- Process and manage reservations and inquiries.
- Communicate with you regarding your stay or booking.
- Improve our services, website experience, and guest offerings.
- Comply with legal obligations and regulatory requirements.
4. Cookies & Website Analytics
Our website may use cookies or similar technologies to improve your browsing experience, remember your preferences, and analyze how our website is used. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.
5. Sharing of Information
We do not sell your personal information. We may share limited information with:
- Service providers (such as booking engines or payment processors) who help us operate the resort and website.
- Authorities or regulators when required by law or to protect our legal rights.
6. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights over your personal data, including access, correction, or deletion of your information. To exercise these rights, please contact us using the details below.
8. Retention of Information
We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law, accounting, or reporting obligations.
9. Third-Party Links
Our website may contain links to other websites or services we do not control. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date will be revised accordingly.
11. Contact Us
For questions or concerns about this Privacy Policy, feel free to contact us here .
Aurelia Haven
Siquijor Circumferential Road, San Juan, 6225 Siquijor, Philippines
Email: info@aurelia-haven.com
Phone: +63 917 182 77 45
This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. We recommend reviewing this document with a qualified legal professional to ensure compliance with applicable laws.