1. Acceptance of Terms
By making a reservation, checking in, or using any of our services, you agree to be bound by these Terms & Conditions, along with any house rules communicated during your stay.
2. Reservations & Payment
When you place a booking with us, you agree that:
- All information you provide (such as name and contact details) is accurate and complete.
- Deposit or full prepayment may be required to confirm your reservation.
- Payment methods and currencies are as indicated on our booking channels or confirmation email.
If payment is not received within the specified timeframe, we reserve the right to cancel your booking.
3. Check-In, Check-Out & Identification
- Check-in and check-out times will be stated in your confirmation or at the front desk.
- A valid government-issued ID may be required upon check-in.
- Early check-in or late check-out is subject to availability and may incur additional charges.
4. Cancellations & No-Show Policy
Our cancellation and no-show policies may vary depending on the rate or promotion. Please refer to your booking confirmation or contact us for specific details. In general:
- Cancellations made within the allowed period may be refunded or rescheduled where applicable.
- Late cancellations or no-shows may result in forfeiture of the deposit or full stay charge.
5. Guest Responsibilities
During your stay, you agree to:
- Use resort facilities respectfully and follow posted safety and usage guidelines.
- Respect the peace and privacy of other guests and neighbors.
- Supervise children and vulnerable guests at all times, especially around the pool and beachfront.
6. Damage, Loss & Liability
- You may be charged for any damage, loss, or excessive cleaning required due to negligence or misuse of resort property.
- We are not responsible for the loss of money, jewelry, or valuables not stored in designated secure areas (such as in-room safes, where available).
- Personal belongings are the responsibility of each guest. Please keep your room locked when unattended.
7. Use of Facilities & Activities
Some activities (such as water sports or excursions) may involve inherent risks. Participation is voluntary, and you agree to follow safety instructions provided by our staff or partner operators.
We reserve the right to restrict access to facilities (such as the pool or bar) for maintenance, safety, or operational reasons.
8. Smoking, Alcohol & Conduct
- Smoking is only allowed in designated areas, in accordance with local regulations.
- Excessive noise, disruptive behavior, or illegal activities may result in immediate termination of your stay without refund.
- We reserve the right to refuse service or accommodation if a guest’s behavior poses a risk or disturbance to others.
9. Pets
Our pet policy may vary and is subject to change. Please contact us in advance if you wish to bring a pet so we can advise whether it is possible and under what conditions.
10. Website Use & Intellectual Property
All content on our website, including text, images, and logos, is owned by or licensed to Aurelia Haven and may not be copied, modified, or used for commercial purposes without prior written permission.
While we strive to keep information accurate and up to date, we do not warrant that all content on the website is error-free or always current.
11. Limitation of Liability
To the fullest extent permitted by law, Aurelia Haven shall not be liable for any indirect, incidental, or consequential damages arising from your stay, use of our facilities, or use of our website.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our services after such changes constitutes your acceptance of the updated terms.
13. Contact Us
If you have any questions about these Terms & Conditions, you may contact us here.
Aurelia Haven
Siquijor Circumferential Road, San Juan, 6225 Siquijor, Philippines
Email: info@aurelia-haven.com
Phone: +63 917 182 77 45
These Terms & Conditions are provided as a general guideline for guests and website users. We recommend reviewing this document with a qualified legal professional to ensure compliance with applicable laws and regulations.